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Welcome to AJT's online help center. Here we
have consolidated questions and problems that account
of 95% of the support requests we receive and have provided
detailed explanations and documentation on how to resolve
the issue(s). If your question is not answered here,
please submit
a trouble ticket and our support team will promptly
reply to your request.
New Control Panel Login for ALL Customers: https://www.ajthost.com:8443. If you misplaced your username/password, please Click Here to send us a request for lost username/password or use the "Forgot Password" link on the login page.
TOP 10 PROBLEMS
I just transferred
to your hosting service but my site with AJT is not
showing up yet.
Common Causes: The first thing you will need to check is the "Who Is" on your domain to make sure it is pointing to AJT's servers. Please reference the "Welcome Email" that you received when you setup your account with AJT and make sure the name servers on your domain name are pointing to AJT's servers as instructed. If this was just recently done, please allow for 48-72 hours. If you have done everything correct, and your domain is still not pointing, please contact your Domain Name Registration company or our technical support team (if the domain was registered thru AJT)
I am having problems sending and/or receiving email.
This is our most common support request! 99% of the
times the problem is a configuration with your local
email program (i.e. Outlook) and/or your Internet Service
Provider. Please reference our new online
tutorials that will step you thru setting up your
e-mail in Outlook. Sometimes if you have been playing
around with settings, its best to start with a fresh/clean
slate so we recommend deleting the account from your
mail program and re-setting it up. More details on specific
email problems are:
My Username and Password box keep popping up!
MAKE SURE YOU ARE LOGGING IN WITH YOUR FULL EMAIL ADDRESS! Besides this very common mistake, the other most common cause for this is a wrong password.
If you are unsure of your email password, it must
be reset. For your security, we do not keep record
of email passwords.
I can't send email!
The first thing you will want to do is check your
outgoing server tab. Make sure you have your outgoing
server tab set to yourdomain.com. Also make sure (under
the "More Settings" tab - and then "Outgoing
Servers" tab) that you have the box checked "My
Outgoing Server Requires Authentication" and
then "Login Using Same as Incoming". Be
sure to check out our online
tutorial on how to configure Outlook. (Side Note
About AOL, Bellsouth and a few other ISP's: In a (sad)
effort to block spam, some ISP's are blocking email
from the standard port 25. If this seems like it might
be the case for you and you have checked everything
else, under the "Advanced" tab, change your
OUTGOING PORT from 25 to 587. Click
Here to read an article from AOL about blocking port
25.
Someone sent me an e-mail and I did not receive it.
Are you using SpamVault or any other type of spam filtering?
If so, please disable that and have your contact re-send
the email. Also, please note, just because you are not
receiving an email does not mean there is a problem
with your email. It is very common that the problem
resides on the sending end. Please also have your contact
CC the email to a secondary email address (such as a
free Yahoo or Google mail account). If you continue
to have issues, please contact
our support team so we can investigate further.
I sent someone an e-mail and they did not receive it.
Is your recipient using any type of spam filtering?
The very first thing you will need to do is CC that
email to another email address. If it is received, then
the problem is on your recipients end. You will also
want to make sure your email account is setup proper
in your mail program (i.e. authenticating outgoing server)
as some services will kick un-authenticated email back
as spam. Check out this
document to ensure your settings are correct. If
you continue to have issues, please contact
our support team so we can investigate further.
I am traveling and want to access my e-mail remotely.
The best way to access your email remotely is to use
AJT's Web Mail system. To access webmail, simply type
in www.YOURDOMAIN.com/up. Your username is the first
part of your email address and your password is the
same as what you use in Outlook for email. If you do
not know that password, you will need to reset it via
your control panel which you can access by visiting
www.YOURDOMAIN.com/menu. If you need further assistance,
please contact
our support team.
I can't access my website in my Internet browser (such as Internet Explorer).
Before contacting support, please check to see if you can access your website with another Internet connection. If you do not have access to another Internet connection, call a friend and ask them to load your website. If your website loads using another connection then the problem is with your Internet Service Provider. Cable and DSL users can usually quickly remedy this problem by simply unplugging their Cable or DSL modem for one minute and re-starting their computer. (PLEASE TRY THE ABOVE BEFORE CONTACTING SUPPORT.)
I am uploading/publishing my website but my new home page isn't showing up.
By default our servers have a page named index.html as a "Coming Soon" page. If you named your homepage something different (such as index.htm or home.htm) you will need to delete the index.html page. We do suggest using either index.html or index.htm as your homepage. Also please make sure you are publishing your files to the WWW directory and not in the root directory.
I forgot my username/password and can't login to the control panel or FTP.
Please contact
our support team and indicate that you lost your
username and password. We will re-send your initial
welcome email to you with all necessary access information.
My disk space is full.
E-mail backup is the most common cause of this problem.
Please make sure that your mail program is NOT leaving
a copy on the server. E-mail should be deleted from
the server each time your mail program downloads it.
This not only ensures that your server space isn't eaten
up by old mail, but also ensures that your mail file
will not grow to large proportions and eventually lock
up. Also, if you are a webmail user, make sure your
TRASH bin is being deleted. If you need to upgrade your
package, please contact
our support team.
I need to update my credit card and/or other billing related information.
Please contact
our billing team or call our office at 407-880-6810
ext. 702. We will instruct you from there on how to
update your billing information.
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